Paddy Manley | ID 6 | 2024-06-25 03:01:52
*Department*
General

*Priority*
Medium

Sending this at the request of one of your agents, I am locked out of my account as I am not receiving the verification email with the code (even though the email address works as it is sending/receiving emails fine) and I do not have access to the phone on the account

Paddy Manley | ID 6 | 2024-06-25 03:03:05
hello, will someone get back to me via email or is this a live chat?

Sherry (Support Bot) | ID 2 | 2024-06-25 03:03:08
You will be connected with an agent as soon as possible, your patience is appreciated.

Teodora Nikova | ID 7 | 2024-06-25 03:06:50
Welcome to Phoenix Customer Support, I'll be glad to assist you! I'll be right with you.

Paddy Manley | ID 6 | 2024-06-25 03:14:14
hey, thanks

Teodora Nikova | ID 7 | 2024-06-25 03:15:57
Thank you for confirming this.

Teodora Nikova | ID 7 | 2024-06-25 03:16:38
I am going to forward this to the development team like my colleague suggested, we will get back to you as soon as possible.

Paddy Manley | ID 6 | 2024-06-25 03:21:46
thanks

Teodora Nikova | ID 7 | 2024-06-25 03:24:13
My pleasure, can I help with anything else at this time?

Paddy Manley | ID 6 | 2024-06-25 03:24:40
nope

Teodora Nikova | ID 7 | 2024-06-25 03:24:57
OK - we will be in touch very soon! Thanks and have a good night Paddy :)

Teodora Nikova | ID 7 | 2024-06-25 03:31:49
Thank you for waiting, Paddy. I have been informed by the developers that a fix for this should be pushed tomorrow morning.

Teodora Nikova | ID 7 | 2024-06-25 03:33:10
Please let me know if there is anything else I may assist you with before I close this request?

Sherry (Support Bot) | ID 2 | 2024-06-25 03:40:39
Thank you, we now consider this request resolved and have closed it in our system. We are available 24/7/365 if you require further assistance.